FAQ
What are the return conditions?
We have a 14 day return policy, which means you have 14 days after receiving your item to request a return. For more detailed information, please see our cancellation policy/return policy.
What shipping options are there?
We offer normal standard shipping via DHL, both nationally and internationally.
What international taxes, customs duties, etc. do I have to pay?
Special taxes and customs duties may apply for imports into third countries. Please inquire about this on the websites of the respective ministries before purchasing. There are no customs duties within the EU.
When will I receive my order?
I will do my best to complete and ship your order as quickly as possible. Within Germany the delivery time is 1-2 weeks. Internationally this can take up to 3 weeks. Of course, there may be slightly longer waiting times during import and because of customs. Since all items are handmade to order, there are unfortunately small waiting times. You are welcome to write to me by email if your order is urgent.
What do I do if I never received my order?
If this unlikely event occurs, please contact us immediately using my contact form on the homepage or at: chipichoo@gmx.de
What do I do if I received an incorrect order?
If this unlikely event occurs, please contact us immediately using my contact form on the homepage or at: chipichoo@gmx.de
How can I make changes to an order I have already placed?
In this case, please contact me via my email address chipichoo@gmx.de. If the goods have already been shipped, you can return the item to my address. Please note that postage and any return costs are to be borne by the buyer. You will then receive a credit for the item and can place a new order.
Where are you?
The headquarters and place of work is in the idyllic Bad Waldsee, Baden-Württemberg in southern Germany.
How is the product manufactured? Where do the materials come from?
All products are lovingly handcrafted. I get my leather from a tannery in Tuscany, Italy.
How can I contact your company if my question is not answered here?
In this case, please contact me directly using the contact form or directly to my email address: chipichoo@gmx.de